Customer Service Executive in Mumbai

We are seeking a dynamic Customer Service Executive to join our team at DavaNinja! If you excel in using MS-Excel and possess excellent written and spoken English skills, we want to hear from you.

Responsibilities

• Handle customer inquiries via phone, email, and chat, providing exceptional service and resolving issues promptly.
• Utilize MS-Excel to track and analyze customer data, ensuring accurate and up-to-date records.
• Collaborate with the sales and marketing teams to address customer needs and drive business growth.
• Maintain a positive and professional attitude in all customer interactions, building strong relationships and loyalty.
• Assist in developing customer service policies and procedures to enhance efficiency and service quality.
• Stay up-to-date on industry trends and product knowledge to better serve our customers.
• Provide feedback to management on customer trends and areas for improvement to drive overall customer satisfaction.
  

If you are a detail-oriented and customer-focused individual with a passion for delivering top-notch service, apply now to join our team at DavaNinja!
About Company: DavaNinja is a Mumbai-based healthcare platform. The company aggregates pharmacies under one platform to simplify medicine purchases, ensuring a one-stop solution for medicine purchases so that customers can always find their medicines. Our remarkable growth: The company has witnessed tremendous growth within a year of launch, having already 75,000+ app downloads and over 1Lakh+ visitors to their site who are searching for medicines. Expanding horizons: DavaNinja is thrilled to announce the launch of our medicine delivery service, initially catering to selected areas including Bandra, Khar, and Santacruz. This strategic expansion, in partnership with expert pharmacies, underscores our commitment to providing convenience and accessibility to pharmaceutical products, all while ensuring the utmost quality and reliability of our services. At DavaNinja, we remain steadfast in our pursuit of revolutionizing the pharmacy market, one prescription at a time.