Job Title: Manager – Customer Service Department: Customer Service Location: Borivali West, Mumbai Reports To: Senior Management / Director Company: Infinity Freight Services India Pvt. Ltd. About Us: Infinity Freight Services India Pvt. Ltd. is a leading logistics and freight forwarding company providing innovative and efficient supply chain solutions. We pride ourselves on service excellence, customer satisfaction, and operational integrity. Role Overview: We are seeking a dynamic and experienced Customer Service Manager to lead our Customer Service Department. The ideal candidate will take full ownership of customer experience, manage a team, address shipment-related issues, ensure service quality, and be a key link between clients, operations, and internal teams. Key Responsibilities: Department Leadership: Lead, mentor, and manage the customer service team to deliver timely and effective support. Set performance goals, KPIs, and ensure team targets are achieved. Client Management: Act as the escalation point for major customer concerns or service issues. Build and maintain strong relationships with key clients to ensure customer retention and satisfaction. Issue Resolution: Monitor and resolve service-related issues during shipment movement (delays, documentation errors, etc.). Coordinate with internal departments (operations, documentation, billing) to close service gaps. Process Improvement: Identify service bottlenecks and recommend improvements to enhance the customer journey. Implement SOPs and training to ensure consistency in service delivery. Reporting & Analysis: Track customer complaints, service level performance, and generate regular MIS reports. Analyze trends and suggest data-driven solutions for improved service outcomes. Compliance & Documentation: Ensure adherence to regulatory and company standards for communication and documentation. Support audit processes and ensure customer records are accurately maintained. Requirements: Education: Graduate in any discipline (preferred: Logistics, Supply Chain, or related field). Experience: 6–10 years in customer service within freight forwarding/logistics. Minimum 2–3 years in a team lead or managerial role. Skills: Strong communication and interpersonal skills. Ability to handle pressure and multitask. Excellent problem-solving and analytical thinking. Proficient in CRM systems, MS Office, and logistics software tools. Preferred Attributes: Knowledge of international shipping procedures (Air & Sea). Familiarity with Incoterms, freight documentation, and customs coordination. Customer-focused mindset with a proactive approach to problem-solving. Compensation: Commensurate with experience and industry standards. How to Apply: Interested candidates can send their updated resumes to hr@ifsipl.com with the subject line “Application for Manager – Customer Service” . Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹100,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Fixed shift Monday to Friday Language: English (Preferred) Hindi (Preferred) Work Location: In person Application Deadline: 13/06/2025 Expected Start Date: 01/07/2025
Job Title: Sea Import Documentation Executive - Freight Forwarding Job Description: Position Overview: The Sea Import Documentation Executive is responsible for managing all documentation related to the import of goods via sea transportation. This role requires attention to detail, knowledge of import regulations, and effective communication with various stakeholders. Key Responsibilities: Documentation Preparation: Prepare and review all necessary import documentation, including bills of lading, File on Odex, Container Movement to Nominated CFS, IGM updation. Communication: Maintain regular communication with clients, shipping lines, customs authorities, and other relevant parties to facilitate the import process and resolve any issues that may arise. Tracking and Monitoring: Keep track of shipments in transit, update clients on the status of their cargo, and provide timely information on any delays or issues. Record Keeping: Maintain accurate and organized records of all import documentation for auditing and reference purposes. Problem-Solving: Address and resolve any documentation-related issues or discrepancies that may occur during the import process. Customer Service: Provide excellent customer service to clients by addressing their inquiries and concerns promptly and professionally. Team Collaboration: Work closely with other departments, such as operations and sales, to ensure a coordinated and efficient import process. Qualifications: Bachelor's degree in a related field (Logistics, Supply Chain, International Trade, or similar). Strong knowledge of international import regulations and procedures. Excellent communication and interpersonal skills. Attention to detail and the ability to work with a high degree of accuracy. Proficiency in using relevant software and tools for documentation management. Prior experience in a similar role within the freight forwarding industry is a plus. Familiarity with customs brokerage procedures and requirements is an advantage. Skills: Document preparation and management. Regulatory compliance and knowledge of import regulations. Communication and interpersonal skills. Problem-solving and attention to detail. Customer service and client relationship management. Organizational and time management skills Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Leave encashment Paid time off Provident Fund Application Question(s): do you know the Sea import manifestation process ? Do you know the process of CFS movement ? Experience: total work: 1 year (Required) Work Location: In person Application Deadline: 12/04/2025 Expected Start Date: 01/09/2025
Job Title: Import Customer Service Executive Industry: Freight Forwarding / Logistics Location: Borivali, Mumbai Timings: 9:30 AM – 6:00 PM Working Days: Monday to Friday, Alternate Saturdays Off (2nd & 4th) & Alternate Saturdays Half-Day (1st & 3rd till 1:30 PM) Key Responsibilities Handle complete import documentation including Bill of Lading, Bill of Entry, Delivery Order, and IGM filing . Coordinate with shipping lines, airlines, and CHA for timely customs clearance and cargo release. Provide shipment tracking & regular updates to customers ensuring on-time delivery. Ensure compliance with import regulations, HS codes, and duty/tariff assessments . Address and resolve customer queries & escalations related to import shipments. Prepare freight invoices, quotations , and ensure accuracy of all documentation. Maintain strong customer relationship management (CRM) to ensure high service levels. Collaborate with internal teams and vendors to ensure smooth end-to-end import operations. Eligibility & Skills Graduate Freshers with good academic scores are encouraged to apply. Strong interest in the Freight Forwarding / Logistics industry . Good knowledge of MS Office (Excel, Word, Outlook) . Excellent communication, coordination, and problem-solving skills . Ability to manage multiple tasks efficiently . Why Join Us? Opportunity to build a career in the Freight Forwarding & Logistics sector . Professional learning environment with growth opportunities . Exposure to international trade & import operations . Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Work Location: In person