Customer Service Executive

Gowrie Healthcare

0 - 1 years

1 - 2 Lacs

vadodara

Posted:4 hours ago| Platform:

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Skills Required

communication skills customer service query resolution spoken english customer support convincing power customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

PRIMARY RESPONSIBILITIES

Attend to and resolve queries received on phone, emails and fax from customers, sales and credit control departments
Attend to complaints in accordance with the company's guidelines and policy
Coordinate with various departments to resolve queries within a stipulated time frame
Chase deliveries with the transport/courier companies and revert to the customer with ETAs.
Trace missing parcels/goods and revert to the customer
Handle queries from Wholesale accounts allocated and ensure all queries are dealt with promptly and correctly
Inform customers of any expected delivery delays
Handle irate customers and manage their expectation
Coordinate with Courier services to chase deliveries, collection and pending queries. • Chase customers for in regard to discrepancy in Returns

SECONDARY RESPONSIBILITIES

To proactively work towards reducing errors by addressing issues with the right dept
To effectively work at reducing turnaround time and increasing customer satisfaction
Graduate preference Commerce / Freshers can apply

Job Timings:

• March to September India timing is 01:00PM to 10:00PM • October to March India timing is 02:00PM to 11:00PM

Location:

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