Customer Service Executive

As a Customer Service Executive with a background in Hotel Management, your role will involve delivering exceptional service and ensuring customer satisfaction. You should possess at least 3 years of customer service experience, preferably in the hospitality or service industry. Excellent communication skills, problem-solving abilities, and a dedication to creating positive guest experiences are essential for this position. Key Responsibilities: - Handle customer inquiries, complaints, and requests promptly and professionally. - Provide accurate information about products, services, or bookings through phone, email, or in-person interactions. - Maintain a high level of customer satisfaction by ensuring timely follow-ups and issue resolution. - Coordinate with internal departments such as Sales, Operations, and Reservations to meet customer needs. - Maintain detailed records of customer interactions, feedback, and transactions. - Support service improvement initiatives by identifying recurring issues and suggesting solutions. - Uphold company standards of hospitality and service excellence in every interaction. - Train and guide junior staff in customer handling and service protocols when required. Required Skills & Qualifications: - Bachelor's Degree or Diploma in Hotel Management, Hospitality, or a related field. - Minimum 3 years of proven experience in a customer service or guest relations role. - Strong verbal and written communication skills. - Proficiency in MS Office and customer relationship management (CRM) software. - Excellent interpersonal and problem-solving abilities. - Professional appearance, positive attitude, and strong work ethic. - Ability to remain calm and effective under pressure. In this role, you will be expected to work full-time on a permanent basis. The company offers Provident Fund as a benefit. A Master's degree is preferred for education qualifications, and prior experience of 3 years in customer service is preferred. Please note that the work location for this position is in person.,