Customer Service Executive

Dtech Information Technology and Outsourcing Private Limited

0 - 31 years

2 - 3 Lacs

ramanathapuram coimbatore

Posted:13 hours ago| Platform: Apna logo

Apply

Skills Required

service chat resolve crm support software report management communication

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, and company policies. Handle and resolve customer complaints in a professional and timely manner. Maintain thorough and accurate customer records using CRM or support software. Follow up with customers to ensure their issues are fully resolved. Coordinate with internal teams to address customer needs. Process orders, applications, forms, and requests when required. Identify opportunities to improve customer experience and report issues to management. Stay updated on product knowledge, system updates, and company procedures. Achieve individual and team performance targets (response time, resolution rate, customer satisfaction). Required Skills & Qualifications. Bachelor’s degree in any field (business or communication preferred). Proven experience in customer service or a related role. Excellent verbal and written communication skills. Strong interpersonal skills and a customer-centric attitude. Ability to multitask, prioritize, and manage time effectively. Problem-solving skills and the ability to think under pressure. Familiarity with customer support tools (CRM software, ticketing systems). Basic computer proficiency (MS Office, email systems).

More Jobs at Dtech Information Technology and Outsourcing Private Limited

Customer Service Executive

Ramanathapuram, Coimbatore

Experience: Not specified

INR 0 - 0 Lacs

Customer Service Executive

ramanathapuram, coimbatore

Experience: Not specified

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Dtech Information Technology and Outsourcing Private Limited

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Service Executive