Posted:13 hours ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, and company policies. Handle and resolve customer complaints in a professional and timely manner. Maintain thorough and accurate customer records using CRM or support software. Follow up with customers to ensure their issues are fully resolved. Coordinate with internal teams to address customer needs. Process orders, applications, forms, and requests when required. Identify opportunities to improve customer experience and report issues to management. Stay updated on product knowledge, system updates, and company procedures. Achieve individual and team performance targets (response time, resolution rate, customer satisfaction). Required Skills & Qualifications. Bachelor’s degree in any field (business or communication preferred). Proven experience in customer service or a related role. Excellent verbal and written communication skills. Strong interpersonal skills and a customer-centric attitude. Ability to multitask, prioritize, and manage time effectively. Problem-solving skills and the ability to think under pressure. Familiarity with customer support tools (CRM software, ticketing systems). Basic computer proficiency (MS Office, email systems).

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