Complete coordination between all applicable parties for all air and sea export shipments for our customers; ensures timely bookings with an airline on customer behalf Prepares export documentation in accordance with country requirements as Certificates, Airway Bill and any other documents required by the customer Responsible for timely completion of export documents and coordinating with both customer and/or warehouse for timely delivery of cargo Communicates regularly with the customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with the airline to monitor and track departure and arrival information and updates Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy. Ensure to have accurate and updated customer profiles Skills / Requirements : 2+ years’ experience in the freight forwarding industry, air/sea export experience preferred. Exceptional customer service skills. Excellent language & command of English Detail-oriented and strong follow-up skills Proficient with Microsoft office (Word, Excel, Outlook) Cargo Wise systems knowledge is a plus Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy. Ensure to have accurate and updated customer profiles. Interested candidates can apply to this job
Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, and company policies. Handle and resolve customer complaints in a professional and timely manner. Maintain thorough and accurate customer records using CRM or support software. Follow up with customers to ensure their issues are fully resolved. Coordinate with internal teams to address customer needs. Process orders, applications, forms, and requests when required. Identify opportunities to improve customer experience and report issues to management. Stay updated on product knowledge, system updates, and company procedures. Achieve individual and team performance targets (response time, resolution rate, customer satisfaction). Required Skills & Qualifications. Bachelor’s degree in any field (business or communication preferred). Proven experience in customer service or a related role. Excellent verbal and written communication skills. Strong interpersonal skills and a customer-centric attitude. Ability to multitask, prioritize, and manage time effectively. Problem-solving skills and the ability to think under pressure. Familiarity with customer support tools (CRM software, ticketing systems). Basic computer proficiency (MS Office, email systems).