Customer Service Executive / Freshers

• Handle inbound customer inquiries via phone and email with professional, friendly communication and prompt resolution.
• Log and update customer interactions accurately in the CRM; follow standard operating procedures for case management and escalation.
• Diagnose basic account or service issues, propose solutions, and close tickets within SLA targets or escalate complex cases to senior teams.
• Achieve KPI targets including call quality, average handle time, first-contact resolution, and adherence to schedule.
• Participate in on-the-job training, team huddles, and quality improvement programs to continuously raise service standards.
• Collect customer feedback and share insights with supervisors to help refine processes and improve customer satisfaction.
  

Skills & Qualifications

Must-Have

• Strong verbal and written English; clear diction and confident phone presence.
• Basic computer literacy (MS Office) and ability to learn CRM tools quickly.
• Customer-focused mindset with active listening and problem-solving skills.
• Available to work on-site in India and flexible to rotational shifts.
  

Preferred

• Internship or prior exposure to customer support/BPO or voice processes.
• Excellent communication skills in english.
  

• Structured onboarding and continuous mentorship to help freshers accelerate learning and career growth.
• Collaborative, customer-first culture with a focus on coaching, recognition, and work-life balance within shift schedules.
  

How to Apply: