Customer Service Executive / Freshers

As a Customer Service Executive, your primary responsibility will be to handle inbound customer inquiries via phone and email in a professional and friendly manner, ensuring prompt resolution. You will be required to accurately log and update customer interactions in the CRM system following standard operating procedures for case management and escalation. In cases of basic account or service issues, you will diagnose and propose solutions, closing tickets within specified SLA targets or escalating complex cases to senior teams. Achieving key performance indicators (KPIs) including call quality, average handle time, first-contact resolution, and schedule adherence will be essential. You will actively participate in on-the-job training, team huddles, and quality improvement programs to continuously enhance service standards. Additionally, collecting customer feedback and sharing insights with supervisors to refine processes and enhance customer satisfaction will be part of your role. To excel in this position, you must possess strong verbal and written English skills with clear diction and a confident phone presence. Basic computer literacy, especially in MS Office, and the ability to quickly learn CRM tools are necessary. A customer-focused mindset, coupled with active listening and problem-solving skills, is crucial. Being available to work on-site in India and being flexible with rotational shifts are mandatory requirements. Preferred qualifications include prior exposure to customer support/BPO or voice processes and excellent communication skills in English. The company offers structured onboarding and continuous mentorship to help freshers accelerate their learning and career growth. You will be part of a collaborative, customer-first culture that emphasizes coaching, recognition, and work-life balance within shift schedules. If you are a motivated fresher with excellent communication skills and a desire to establish a career in customer support on-site in India, we encourage you to apply. Please include a brief cover note highlighting any relevant internships or language skills. Keywords: Customer Service Executive, Customer Service Representative, Customer Support, BPO, On-site, Freshers, Call Centre, Inbound Support, CRM.,