Customer Service Executive

Firstsource

1 - 4 years

2 - 4 Lacs

hyderabad

Posted:1 hour ago| Platform:

Apply

Skills Required

bpo customer service customer support solving queries customer handling international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location:

Process:

Job Responsibilities:

Assist Medicare-eligible individuals telephonically in the following ways:

Helping interested parties understand features and benefits of Medicare Advantage, Medicare Part D Prescription Drug Plan (PDP), Medicare approved discount drug card programs, and other related programs.
Willingness to learn in a classroom setting and the ability to take direction via on the-job training, coaching and development with the end result of understanding and articulating multiple Medicare products and benefits.
Ability to adhere to set schedule including specific set breaks and lunch/meals times
Responding to inquiries related to benefits, eligibility, customer material requests, physician look-up, authorization, explanation of benefits (EOB), caller information, status checks, and other related information.
Make outbound calls and transfers as per the Standard Operating Procedures (SOPs).
Work on special projects and/or non-phone work to complete as directed.
Processing non phone functions which may include research of payment, billing, account balance questions, responding to emails, written correspondence, order processing, and account maintenance as needed.

Interested Candidates please carry your resume and write HR Name as Geethika and meet me directly

Disclaimer:

More Jobs at Firstsource

Back Office Executive

Bengaluru

Experience: Not specified

INR 1 - 3 Lacs

Non Voice Process Executive

Mumbai Suburbs, Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Non Voice Executive

Mumbai, Mumbai Suburban, Goregaon

1 - 2 yrs

INR 1 - 2 Lacs

Assistant Manager - Human Resources

Mumbai Metropolitan Region

5 - 8 yrs

Salary: Not disclosed

Hiring For International chat support executive

Bengaluru

1 - 3 yrs

INR 1 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.