Customer Service Executive- Delhi

WFO- 6 days

Job Summary: The Customer Support Associate will be responsible for handling customer inquiries, providing solutions, and ensuring customer satisfaction across various communication channels (phone, email, live chat, etc.). This individual will demonstrate a strong understanding of our products and services, as well as exceptional problem-solving skills to provide timely and efficient resolutions. Key Responsibilities:  Customer Interaction: Respond to customer inquiries via phone, email, chat, or social media, ensuring a professional and helpful experience.  Issue Resolution: Investigate and resolve customer issues by identifying their needs and providing effective solutions in a timely manner.  Product Knowledge: Stay up to date with the company’s products, services, policies, and procedures to assist customers accurately and efficiently.  Documentation: Accurately document customer interactions, feedback, and resolutions within the CRM system.  Escalation Handling: Identify and escalate complex issues to senior staff or relevant departments for resolution.  Customer Satisfaction: Monitor customer satisfaction levels and work proactively to improve customer retention and loyalty.  Team Collaboration: Work closely with team members to improve processes and deliver excellent customer service.  Feedback Collection: Gather and report customer feedback to help improve products, services, and overall customer experience.  Performance Metrics: Meet individual and team-based performance metrics and KPIs related to customer service quality, response times, and issue resolution rates. Skills and Qualifications:  Education: Bachelor’s degree preferred.  Experience: Minimum 0-1 years of experience in a customer service or support role.  Communication Skills: Strong verbal and written communication skills with the ability to clearly explain technical or complex information.  Problem-Solving: Excellent analytical skills with the ability to troubleshoot and resolve issues quickly and effectively.  Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.  Interpersonal Skills: Friendly, approachable, and able to build rapport with customers.  Patience and Empathy: Ability to remain calm and patient in stressful situations while addressing customer concerns.  Time Management: Strong organizational skills with the ability to manage time effectively and meet deadlines.  Salary Package: upto 15K ( Based on the interview)

Please share your resume at charmi@pinkskyhr.com

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 8291687880