Customer Service Executive

Seeking a Customer Service Executive for an Interior Decor firm in Mumbai!

Responsibilities

• Please provide friendly, helpful, and informative customer service to all visitors, ensuring an outstanding experience.
• Please help customers in person, over the phone, via email, and through chat to address questions, resolve issues, and offer product recommendations.
• You can engage with customers proactively and suggestively to help their shopping experience and support sales.
• Maintain accurate records of customer interactions and follow up as necessary to ensure customer satisfaction.
• Collaborate with the team to ensure the timely resolution of complaints.
• Support store operations, including opening and closing of store operations, maintaining store conditions, visual merchandising, and conducting inventory checks.
• Monitor stock levels and report any shortages or stockouts to prevent missed sales opportunities.
• Represent the Company by ensuring that all customer service interactions comply with company standards and policies.

Qualifications

• Strong customer service skills and a positive attitude toward in-person interactions. Experience of at least 1 year is ideal and not more than 3 years.
• Quick-thinking with the ability to resolve issues efficiently.
• Effective communication skills, both verbal and written.
• Punctual, professional, and reliable.
• Empathetic and patient with customers, providing thoughtful and appropriate solutions.
• Ability to work collaboratively within a team environment.
• Previous experience in customer service or retail operations is preferred but not required