Customer Service Executive

MYNDGATE CONSULTING PVT LTD

0 - 2 years

0 Lacs

navi mumbai mumbai city

Posted:8 hours ago| Platform: Shine logo

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Skills Required

bfsi mutual funds sales non voice international bpo voice process customer support customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Role Highlights

Handle customer calls & share Sharekhan research
Place secure orders in client accounts
Share market news & updates
Reconnect with clients via after-hours calls

Candidates with NISM 8 Certification will be given preference.

Role Highlights

Answer customer queries professionally through all the servicing channels and provide information / resolutions within the specified turnaround time.
Record and categorize all customer interactions.
Interact with internal department for query resolution, maintain regular follow-ups.
Provide regular updates to the Customer for attempted open cases.
Adhere to the servicing escalation matrix so that specified TATs are achieved.

Candidate Profile

Graduates with good communication skills
Basic Knowledge of Share Market
Candidate with same industry or similar experienced are preferred

Interview Details:

Location : Gigaplex, Arioli, Navi Mumbai , bldg. no .09 , floor 10.
Working Days: Monday to Saturday
Hours: 9 AM 6 PM
Experience : Depends on last CTC drawn.

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