Customer Service Executive

As a Client Relations & Logistics Coordinator, you will be the central point of contact for all communications and coordination among clients, carriers (liners/shipping lines), internal teams, and service providers. Your primary responsibility will be to ensure efficient and seamless shipment processes by managing inquiries, providing timely updates, and maintaining well-organized client records. Your proactive and detailed communication skills will be crucial in maintaining high levels of client satisfaction in a fast-paced, customer-focused environment. Your main tasks will include coordinating with multiple parties, responding promptly and efficiently to customer inquiries, providing regular updates and follow-ups with clients, carriers, and other service providers, and collaborating with internal departments to address client issues. Additionally, you will be responsible for maintaining client data, generating up-to-date reports on cargo statuses for various shipments, and ensuring that all communication is detailed and proactive. To excel in this role, you must possess excellent verbal and written communication skills, the ability to multitask and work well under pressure, and a customer-centric mindset. Attention to detail, the capability to work effectively in a team, and adaptability to a fast-paced environment are also essential. Basic computer skills, including proficiency in Internet usage, MS Office, and email etiquette, are required. Furthermore, you should be willing to learn new processes and procedures and have a good command of software skills. This is a full-time position with day shift hours and the opportunity for a performance bonus. If you are interested in joining our team, please provide your availability to start and share any experiences you have in freight forwarding, transportation, or CHA. The work location is in person. We look forward to welcoming a dedicated Client Relations & Logistics Coordinator who is ready to contribute to our team's success and uphold our commitment to exceptional client service.,