Home
>
Jobs in Chennai
>
Croma
>
Customer Service Desk

Customer Service Desk

Croma

1 - 3 years

2 Lacs

Chennai

Posted:2 weeks ago| Platform:

Apply

Skills Required

service desk customer service Customer Care

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off

More Jobs at Croma

Showroom Sales Executive - TATA Croma

Chennai

Experience: Not specified

INR 1 - 2 Lacs

Retail Sales-TATA Croma, Chennai

Chennai

Experience: Not specified

INR 1 - 2 Lacs

TATA Croma - Sales Executive (Customer Service Specialist), Chennai

Chennai

1 - 5 yrs

INR 1 - 2 Lacs

Customer Service Specialist - Chennai

Chennai

1 - 3 yrs

INR 2 - 2 Lacs

Zonal Manager @ Croma - A TATA Enterprise

Chandigarh

10 - 18 yrs

INR 10 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Service Desk Interview Now

My Connections Croma

Download Chrome Extension (See your connection in the Croma )

Download Now

Croma

www.croma.com

Retail, E-commerce

New Delhi

5000+ Employees

111 Jobs

Key People

Amit K. Agarwal

CEO
Rajiv Wadhwa

CFO
Sonia Mehta

CTO

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Service Desk

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Croma

Mock Interview

Download Chrome Extension (See your connection in the Croma )

RecommendedJobs for You

Customer Service Desk

Customer Service Desk

Customer Relationship Executive

Insurance Broking CO - Insurance Vertical -PUNE

Customer Service Executive (Tamil/Kannada)

Customer Service Executive (Hindi+English)

Customer Service Senior Representative

Customer Representative

Associate - Customer Service - Voice Process

Customer Service Representative

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Customer Service Desk

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Croma