Customer Service Desk

Job Description

Croma, one of India’s leading electronics retail chains, is hiring for the position of Customer Service Desk (CSD) Executive at our Perinthalmanna store. If you’re passionate about customer service and retail, this is a great opportunity to grow with us! --- Position: CSD Executive Salary: ₹13,000 – ₹15,000 per month Job Type: Full-time Experience: 0–2 years (Freshers can apply) --- Key Responsibilities: Greet and assist customers at the service desk Handle billing, product returns/exchanges, and basic service queries Coordinate with internal teams for customer resolutions Maintain reports, records, and ensure smooth desk operations Ensure excellent customer experience at the store --- Eligibility Criteria: Good communication skills (Malayalam and English preferred) Minimum education: 12th Pass or Graduate Basic computer knowledge Friendly and professional behavior Willing to work in a retail shift environment --- 📌 Immediate joiners will be given preference Show more Show less