Customer Service cum Admin

As a Customer Support cum Admin at Flavorarc Foods Pvt. Ltd., you will play a crucial role in ensuring customer satisfaction and smooth operations. Your responsibilities will include: - Handling inbound and outbound customer queries via phone, email, and other communication channels. - Providing prompt, professional, and efficient support to customers, resolving issues effectively. - Maintaining records of customer interactions and updating databases accordingly. - Assisting in administrative tasks such as preparing reports, documentation, and handling correspondence. - Coordinating with internal teams (sales, logistics, production) to ensure smooth order processing and customer satisfaction. - Managing office-related administrative activities and supporting day-to-day operations. - Maintaining a positive and professional attitude when dealing with customers and colleagues. Qualifications required for this role: - Bachelor's degree in any discipline. - Minimum 2 years of experience in customer support and/or administrative roles (preferably in the food industry or related sectors). - Proficiency in Malayalam & English languages. - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Proficiency in MS Office (Word, Excel, PowerPoint) and basic computer applications. - Customer-oriented with problem-solving skills. About Flavorarc Foods Pvt. Ltd.: Flavorarc Foods Pvt. Ltd. is a growing food industry-based company dedicated to delivering high-quality food products with a focus on customer satisfaction and operational excellence. Join our team and enjoy a friendly and supportive work environment. Please note that this is a full-time, permanent position based in Kochi with a salary of 15,000 per month.,