Customer Service Coordinator

Urgent Hiring for Customer Service Coordinator @Gurgaon- Night Shift

Company Name- TrueBlue India

Position- Customer Service Coordinator ( 6 Months -1 Year )

5 days work from office + Both Sides Cab

Interested candidates can reach out to Saloni Sabharwal (9999608040) and send the updated resume- Ssabharwal@trueblue.com

Responsibilities-

• Ensure timely and accurate service delivery as per client standards
• Ensure consistent productivity & accuracy performance as per team requirements
• Prompt response to queries from Internal or External stakeholders
• Taking ownership of reporting work in the process
• Review and suggest updates for Standard Operating Procedure
• Handle critical and higher difficult client request
• Escalate non-compliance issues of process/procedures as per protocol.
• Identify, share, support, and implement operational improvements
• Ensure compliance to all the reports
• Inbound Calling/ International Voice Process (B2B)
• Ensure compliance to Time entry& MIS guidelines
• Maintain all documentation/tracking in the applications up to date for the processes
• Inbound Calling/ International Voice Process (B2B)

Skills & Qualifications-

Bachelor's degree in business administration, Commerce, or a related field except BCA & B.Tech.

Strong written and verbal communication skills.

Proficiency in Microsoft Office applications, particularly Excel and Word.

Excellent organizational skills with a keen attention to detail.

Ability to multitask and prioritize effectively in a fast-paced environment.

Interested candidates can reach out to Saloni Sabharwal (9999608040) and send the updated resume- Ssabharwal@trueblue.com