Customer Service Coordinator

As a Customer Service Coordinator at Locus Fire & Security India Pvt Ltd, located in Gurugram, you will play a vital role in ensuring outstanding service delivery to our clients. You will serve as the primary point of contact for customer inquiries, effectively coordinating service requests between customers, field technicians, and internal teams to guarantee prompt resolutions and uphold high levels of customer satisfaction. Your responsibilities will include addressing customer concerns via phone, email, and chat, providing accurate information on services, scheduling, and billing, as well as scheduling and dispatching field technicians for installations, maintenance, and emergency services. In addition, you will be responsible for maintaining clear communication channels between customers and service teams, updating customer records and work orders in the company's CRM/system, and generating reports on service requests, response times, and customer feedback. Furthermore, you will be expected to identify and escalate critical issues to relevant departments, resolve customer complaints efficiently, and suggest improvements to enhance service efficiency and customer experience. Your qualifications should include a Bachelor's degree in Business Administration, Communications, or a related field, along with a minimum of 2 years of experience in customer service, preferably in fire & security, facilities management, or a technical service industry. To excel in this role, you should possess excellent verbal and written communication skills in English and the local language, proficiency in CRM software, MS Office, and scheduling tools, strong problem-solving and multitasking abilities, and knowledge of fire safety/security systems (preferred but not mandatory). Key competencies required include a customer-focused attitude, patience, empathy, the ability to work under pressure and meet deadlines, and strong organizational skills. This full-time position may occasionally require overtime or on-call support and is office-based with standard working hours. If you meet the qualifications and are interested in joining our team, please submit your resume to info@lcouslimited.com. Locus Fire & Security India Pvt Ltd is an equal-opportunity employer offering benefits such as a flexible schedule and Provident Fund. We look forward to receiving your application.,