Customer Service Associate

Job Description:
We are looking for a proactive and friendly Customer Support Executive to provide exceptional service and support to our customers. The ideal candidate will be responsible for answering queries, resolving issues, and ensuring a smooth customer experience across all communication channels.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat
• Assist customers with product/service information and resolve complaints efficiently
• Maintain accurate records of interactions and follow up on unresolved queries
• Troubleshoot and resolve basic technical or service-related issues
• Escalate complex issues to appropriate teams when required
• Build and maintain positive relationships with customers to improve retention and satisfaction
• Identify common queries or problems and suggest process improvements

Skills & Requirements:

• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-centric attitude
• Patience, empathy, and the ability to handle challenging customers professionally
• Ability to work in a team as well as independently
• Basic computer proficiency and familiarity with CRM tools
• Prior customer service experience is a plus, but freshers are also welcome

Qualification:

• High school diploma or equivalent (Graduation preferred)
• Fluency in English; additional regional language is an advantage

Job Type: Full-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Language:

• English (Required)
• Hindi (Required)

Work Location: In person