customer care executive

Key Roles of a Customer Care Executive:

• Customer Support (Voice/Non-Voice):
• Respond to customer inquiries via phone, email, chat, or social media.
• Issue Resolution:

Handle complaints, resolve issues, and provide solutions in a timely and professional manner.Stay well-informed about the company’s offerings to provide accurate information.Update customer records, track interactions, and maintain follow-ups using CRM software.Gather and report customer feedback to help improve services/products.Identify and escalate priority issues to the appropriate departments.Recommend additional products/services when relevant (common in sales-support roles).Maintain logs of conversations, issues raised, and resolutions provided.Deliver excellent service with empathy, patience, and communication skills.Work with different departments (tech, billing, logistics) to ensure a smooth customer experience

• Product/Service Knowledge:
• Customer Relationship Management (CRM):
• Feedback Collection:
• Escalation Handling:
• Upselling & Cross-selling (if required):
• Documentation:
• Maintaining Professionalism:
• Team Collaboration:

Job Types: Full-time, Permanent

Pay: From ₹10,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• able to commit 1 year to company ?

Experience:

• 1 month: 1 year (Required)

Work Location: In person

Expected Start Date: 15/08/2025