Job Description: We are looking for a proactive and friendly Customer Support Executive to provide exceptional service and support to our customers. The ideal candidate will be responsible for answering queries, resolving issues, and ensuring a smooth customer experience across all communication channels. Key Responsibilities: Respond promptly to customer inquiries via phone, email, and chat Assist customers with product/service information and resolve complaints efficiently Maintain accurate records of interactions and follow up on unresolved queries Troubleshoot and resolve basic technical or service-related issues Escalate complex issues to appropriate teams when required Build and maintain positive relationships with customers to improve retention and satisfaction Identify common queries or problems and suggest process improvements Skills & Requirements: Excellent verbal and written communication skills Strong problem-solving abilities and a customer-centric attitude Patience, empathy, and the ability to handle challenging customers professionally Ability to work in a team as well as independently Basic computer proficiency and familiarity with CRM tools Prior customer service experience is a plus, but freshers are also welcome Qualification: High school diploma or equivalent (Graduation preferred) Fluency in English; additional regional language is an advantage Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Language: English (Required) Hindi (Required) Work Location: In person
Job Description: We are looking for a proactive and friendly Customer Support Executive to provide exceptional service and support to our customers. The ideal candidate will be responsible for answering queries, resolving issues, and ensuring a smooth customer experience across all communication channels. Key Responsibilities: Respond promptly to customer inquiries via phone, email, and chat Assist customers with product/service information and resolve complaints efficiently Maintain accurate records of interactions and follow up on unresolved queries Troubleshoot and resolve basic technical or service-related issues Escalate complex issues to appropriate teams when required Build and maintain positive relationships with customers to improve retention and satisfaction Identify common queries or problems and suggest process improvements Skills & Requirements: Excellent verbal and written communication skills Strong problem-solving abilities and a customer-centric attitude Patience, empathy, and the ability to handle challenging customers professionally Ability to work in a team as well as independently Basic computer proficiency and familiarity with CRM tools Prior customer service experience is a plus, but freshers are also welcome Qualification: High school diploma or equivalent (Graduation preferred) Fluency in English; additional regional language is an advantage Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Language: English (Required) Hindi (Required) Work Location: In person
Key Roles of a Customer Care Executive: Customer Support (Voice/Non-Voice): Respond to customer inquiries via phone, email, chat, or social media. Issue Resolution: Handle complaints, resolve issues, and provide solutions in a timely and professional manner.Stay well-informed about the company’s offerings to provide accurate information.Update customer records, track interactions, and maintain follow-ups using CRM software.Gather and report customer feedback to help improve services/products.Identify and escalate priority issues to the appropriate departments.Recommend additional products/services when relevant (common in sales-support roles).Maintain logs of conversations, issues raised, and resolutions provided.Deliver excellent service with empathy, patience, and communication skills.Work with different departments (tech, billing, logistics) to ensure a smooth customer experience Product/Service Knowledge: Customer Relationship Management (CRM): Feedback Collection: Escalation Handling: Upselling & Cross-selling (if required): Documentation: Maintaining Professionalism: Team Collaboration: Job Types: Full-time, Permanent Pay: From ₹10,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Application Question(s): able to commit 1 year to company ? Experience: 1 month: 1 year (Required) Work Location: In person Expected Start Date: 15/08/2025