Customer Service Associate

You are a proactive and friendly Customer Support Executive responsible for providing exceptional service and support to customers. Your main responsibilities include: - Responding promptly to customer inquiries via phone, email, and chat - Assisting customers with product/service information and efficiently resolving complaints - Maintaining accurate records of interactions and following up on unresolved queries - Troubleshooting and resolving basic technical or service-related issues - Escalating complex issues to appropriate teams when required - Building and maintaining positive relationships with customers to improve retention and satisfaction - Identifying common queries or problems and suggesting process improvements You should possess excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric attitude. Additionally, you need to have patience, empathy, and the ability to handle challenging customers professionally. Basic computer proficiency and familiarity with CRM tools are required. Prior customer service experience is a plus, but freshers are also welcome. Qualifications required for this role include a high school diploma or equivalent (graduation preferred) and fluency in English; knowledge of an additional regional language is an advantage. The company offers a full-time job with day shift schedule and performance bonus along with yearly bonus. The work location is in-person. (Note: No additional details of the company are provided in the job description.),