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Customer Service Associate

Customer Service Associate

Accenture

1 - 3 years

1 - 5 Lacs

pune

Posted:22 hours ago| Platform:

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Skills Required

customer service operations compliance cloud documentation regulatory research accounts contracts communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Retirement Solutions - Customer Service

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Life Event Services (LES) team's objective is to process work related to survivor and help all such items associated with the transfer of pension assets from a decedent to their beneficiaries. The function involves significant research to identify beneficiaries, their entitlements and evaluating the surviving beneficiary rights.

Perform all Beneficiary Relationship functions in accordance to the SOP.

Reviewing information provided about the notification of death for the participant

Validation of death through third party vendors

Research accounts values and contracts for the participant

Research /validate beneficiary designations including entitlements

Request and send appropriate forms/letter to beneficiaries

Follow-up mailings and documentation in compliance with regulatory requirements

Validate death certificates

Manage assigned cases through settlement or escheatment

Adhere to the Service levels & meet the desired numbers monthly. US Retirement Services domain – Working knowledge in 401k, 403b, Bene / Death processing Good Attention to detail with research and timely resolution ability.Ability to work in complex & challenging situations. Excellent written & communication skills ASPPA Certified (Preferred)

What are we looking for? NA1-2 Years Preferred

Roles and Responsibilities: Graduate (mandatory), preferably from a commerce backgroundExperience in the US retirement industry.Flexible working in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skills and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independently
Qualification Any Graduation

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Customer Service Associate