Customer Service Associate

Company Overview

Reliance Retail is India's leading and fastest-growing retailer, renowned for its omni-channel presence, superior product quality, and exceptional customer experiences. With a vast network across 7,000+ cities and innovative digital platforms, Reliance Retail is committed to delivering outstanding value and service to millions of customers nationwide.

Job Overview

The Customer Service Specialist role at Reliance Retail is a full-time, entry-level (Fresher) opportunity based in Jaipur. The selected candidate will be responsible for delivering exceptional customer support, efficiently addressing queries, and helping maintain our reputation for service excellence. Applicants with 0 to 1 year of work experience are welcome to apply.

Qualifications And Skills

• Customer Support (Mandatory skill): Ability to handle questions, complaints, and requests professionally and with consistent courtesy, ensuring continuous customer satisfaction and loyalty.
• Communication Skills (Mandatory skill): Exceptional verbal and written communication skills to articulate solutions clearly and build rapport with diverse customers in real time.
• Active Listening (Mandatory skill): Capable of listening attentively to customer concerns, accurately understanding needs, and responding with pertinent solutions to fulfill expectations.
• Time Management: Demonstrated skill in prioritizing tasks, managing multiple customer requests, and meeting deadlines within a fast-paced retail environment.
• Product Knowledge: Willingness to continually enhance knowledge of Reliance Retail's offerings to provide accurate guidance and detailed product information to customers.
• Microsoft Office: Familiarity with using basic Microsoft Office tools such as Word, Excel, and Outlook to document interactions and facilitate internal communication efficiently.
• Problem Solving: Ability to identify core issues, think critically, and deliver prompt, practical solutions that resolve concerns while adhering to company policies.
• Adaptability: Capable of adjusting to changes in processes, technology, and customer expectations, supporting the dynamic nature of the retail sector.
  

Roles And Responsibilities

• Respond promptly to customer inquiries through various channels including phone, email, and in-store interactions, ensuring a positive customer experience at all times.
• Resolve product or service complaints by clarifying customer concerns, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain up-to-date knowledge of products, promotions, store policies, and procedures to accurately assist customers and address their needs efficiently.
• Document customer interactions, transactions, comments, and complaints accurately in Microsoft Office systems for internal records and analysis.
• Collaborate closely with fellow team members and other departments to escalate issues and achieve optimal resolutions in a timely manner.
• Provide feedback on recurring customer issues and suggest potential improvements to enhance service quality and operational processes.
• Support the store team in achieving overall service standards, compliance, and customer-centric goals as laid out by Reliance Retails philosophy.
• Continuously work to build product knowledge and stay aware of latest trends, services, and updates within the retail sector.