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Customer Service Associate || Night Shift || Wipro || Airoli Mumba WFO

Customer Service Associate || Night Shift || Wipro || Airoli Mumba WFO

Niit Learning Systems

0 - 2 years

2 Lacs

Mumbai Navi Mumbai Mumbai (All Areas)

Posted:5 hours ago| Platform:

Apply

Skills Required

fresher BPO US Process Customer Service Customer Care Voice Process Fresher Hiring Customer Handling Voice Support International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for smart professionals with a great attitude to make every single client interaction delightful

Location - Airoli Mumbai

Fresher required with good communication

Designation: Customer Service Associate (Night Shift)

Your Impact as a Customer Service Associate - US process

Customer Service through calls.
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction,
Service Level, Handle Time & Customer Effort
Maintain Internal & Client level delivery quality on calls.
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation &follow-up
Identify, share and support operational improvements

Education:

Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons)

Required Experience

Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge on MSOffice

We Offer You:

Defined career roadmap which offers growth opportunities
Performance based incentive program
Investment in talent development and skills enhancement
Work life balance with 5 day workweek
Collaborative environment with best in class professionals
Focus on colleague engagement and fun@work
Insurance benefits

Location

Interested candidates, please apply directly or share your resumes on : Deepak@niitmts.com

Contact - 8287583887

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