Act as the primary point of contact for a set of sellers after registration build strong relationships and ensure their satisfaction.
Receive seller queries via WhatsApp, phone, or email and raise each query/issue through the internal employee panel.
Accurately assign and escalate queries to the relevant backend teams (Tech, Operations, Onboarding, Finance, etc.) using the panel.
Track each query's status and follow up with backend teams to ensure timely resolution.
Communicate progress and solutions back to the seller, keeping them updated until closure.
Assist sellers with onboarding steps, KYC, order management, and understanding Shiplee's features.
Gather feedback and insights from sellers to share with product/operations for improvement.
Maintain proper logs and records of all communications, queries, and resolutions.

About Company: Shiplee is an AI-enabled shipping aggregator that streamlines logistics through advanced automation. The platform offers innovative features such as AI-driven non-delivery report (NDR) management and open-box delivery, helping businesses improve shipping efficiency, reduce returns, and enhance customer satisfaction.

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