Customer Service Associate in Delhi

Job Description

Key Responsibilities Act as the main point of contact for customers after the sale is closed. Confirm customer requirements and coordinate the next steps post-sales (such as scheduling, documentation, or service delivery). Address customer queries, concerns, or complaints in a timely and professional manner. Coordinate with internal departments (operations, logistics, accounts) to ensure seamless execution of services. Track customer satisfaction and collect feedback to support continuous improvement. Ensure all after-sales processes are documented and followed as per company standards. Follow up on pending services or issues until resolution is achieved. Maintain updated records of customer interactions and service status in CRM or tracking tools. Escalate unresolved or complex issues to the relevant department or manager. Support in generating repeat business and referrals by offering a positive customer experience. About Company: Mr. Move is a company established in 2013 and based in New Delhi, India. Formed by a team of relocation professionals having a collective experience of more than 50 years in the industry, our aim is to provide dedicated and professional relocation services in India and across the globe. The current influx of professionals and their families moving globally has created a need for a relocation service provider, who understands the cultures and diversities, our team of trained and experienced relocation professionals is all set to provide transferees a smooth transition to their new location along with value for money. Mr. Move Relocation is the complete moving partner of choice in India for corporate relocations. We move people and workplaces and equipment skillfully, sensitively, and efficiently with a personal and exclusive touch. Show more Show less