Customer Service Associate in Gurgaon

Job Description

As a Customer Service Associate at Benepik, you will play a crucial role in delivering exceptional service to our clients and their stakeholders. Your proficiency in MS-Excel and English communication skills will be key in providing quality support to our customers. Respond to customer inquiries via phone, email, and whatsapp in a timely and professional manner. Assist customers with product inquiries, order processing, delivery status, and issue resolution. Use MS-Excel to maintain escalation details and track interactions for future reference. Collaborate with other departments to ensure seamless customer experience. Identify and escalate priority issues to the concerned department. Continuously strive to improve customer satisfaction and retention rates through proactive communication and problem-solving. About Company: Benepik provides rewards, loyalty, and payment infrastructure to organizations. Its unique solutions help businesses drive employee and channel partner engagement. Its fintech offerings include gift cards, prepaid cards, incentive disbursements, and B2B payments. Our mission is to assist organizations in achieving superior results through an engaged and motivated workforce and channel partners. You will have the opportunity to work with a high-performance team in a fast-paced environment.