Customer Service Associate III

TE Connectivity

4 - 9 years

4 - 8 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

sap order management process efficiency customer service ms office tools sap support sap implementation sap bods data warehousing emea career development job posting sap is transportation sql twitter sap data services sap mm sap hana etl

Work Mode

Work from Office

Job Type

Full Time

Job Description

Band/Level: 6-3-S

Education Experience: Bachelors Degree (High School +4 years)
Roles & Responsibilities

Communication with the international internal customers in English
Manual Order Entry
Manual Order Changes
Manual Scheduling Agreement updates
Quote Entry
Create credits, debits, pro forma invoices or returns
Proactive Backlog Management
Delivery note creation and ATP checks
Handling of Customer Portals
Supporting EDI
Maintaining Customer Profiles and keep that updated
Handling multiple team mailboxes with full proficiency
All kind of ad hoc requests to support the EMEA /North America Customer Service Teams.
Quality check for the peers
Gain an understanding of other transactional tasks served by the team
Securing the usage of Standard Work Instruction and Customer Profile for every transaction
Picking new orders/requests from group mailbox immediately when they come in to support process efficiency
Reporting activities as per Business need
Responsibility of high quality & on time delivery

Desired Candidate

Graduation in any stream

Minimum 1-3 years of work experience in Customer Service environment Order management domain. Hands on experience in SAP is preferred

Good knowledge in Outlook, SAP, MS Office tools, Web Portals
Excellent written & verbal communication skills
Performance oriented
Team player
Quality focused
Highly motivated
Willingness to quickly adapt to new situations and tasks
Willing to work in any shift
Collaboration with the co-workers in the Team.

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