Customer Service Associate III

This job is responsible for reviewing property damage from WindHail and defined peril types based on imaged and documentation received from the vendors/insured. The primary responsibility for the pre-filler is to accurately identify the damage, create a sketch of the damage, and update details into the necessary tools and systems. A good understanding of the construction types of homes and the materials used in the exterior and interior of homes & surrounding dwellings is required. Key Responsibilities: - Identify the damage type depicted within the package received (Wind Hail/Water/PD) based on the peril type being worked - Review virtual images and documentation received from vendor/insured and create an outline of the damage - Accurately identify the size of the damage area/extent of the damage for the home/dwelling along with the materials damaged - Differentiate between different household structures (Roofs, Gutters, Drainages, Walls, etc.) and materials from the images/content shared - Conduct a detailed review of the damage and capture relevant details with the required tools and systems to help create an estimate for the adjuster to review - May be required to look at contents and bills relative to the damage - Ensure the accuracy of the estimates pre-fill are at set standards to reduce re-work for adjusters and increase straight through processing - Return packages for additional information in case of insufficient data Primary Skills: Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management Shift Time: Not specified Recruiter Info: Rajani Pillay rpilq@allstate.com About Allstate: Allstate is a leading publicly held insurance provider in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, a subsidiary of The Allstate Corporation, operates under the corporation's Good Hands promise, offering expertise in various business areas. With offices in Bengaluru and Pune, Allstate India plays a critical role in the corporation's strategic business services. Joining the Allstate team is an opportunity to push your skills to the next level, challenge the status quo, and impact the future for the greater good. The flexible environment at Allstate embraces connection and belonging, empowering everyone to lead, drive change, and give back where they work and live. With several inclusivity and diversity awards, Allstate is committed to creating a workplace where everyone can thrive. Good Hands. Greater Together.,