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AMERICAN EXPRESS
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Customer Service Associate

Customer Service Associate

AMERICAN EXPRESS

1 - 7 years

3 - 9 Lacs

Gurugram

Posted:8 hours ago| Platform:

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Skills Required

Career development Typing speed Customer satisfaction Finance Process improvement Analytical Customer service Customer Service Associate Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Visualize & simplify end to end card member experience.
Enable & drive process improvement based on voice of customer feedback. Strive to Customer First Resolution (CFR) and reduce bad demand. Generate revenue by driving value generation. Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with Immediate Resolution (Real Time) to ensure Customer Satisfaction. Deliver to all the key metrics as per organizational goals. Adhere to Quality and Compliance Guidelines. Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication. Able to address 2-3 conversations simultaneously.

Minimum Qualifications:
Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory) Typing Speed (30 Words/Minute) with 95% accuracy Versant 4 Skills (Voice) B2 & Above (57 & above) CBST Score - 33 Out Of 40
Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools Demonstrate personal excellence by remaining positive in difficult situations. Display a passion to serve by delivering extraordinary service in every interaction with our customers. The ability to work in a fast-paced environment as we'll as multitask and re-prioritize on a regular basis. Analytical and problem-solving skills with strong attention to detail

We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-we'll-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

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AMERICAN EXPRESS

Financial Services

New York NY

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Customer Service Associate