Customer Service Associate

Skill required:

Retirement Solutions - Data Entry Services

Designation:

Customer Service Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.

What are we looking for?

• Microsoft Excel skills - data analysis skills
• Advanced OMNI skills
• Knowledge of TIAA products and services
• Knowledge of TIAA processes and procedures as related to adjustment processing.
• Advanced written and oral communication skills are preferred
• Processes can include- Excess Refunds, Forfeiture Acct Adjustments, Revenue Credit Acct TXN, Pin Merge/SSN, Corrections, TPA Health, Annual Renewal, BITP, Institutional Stale Dated Checks
• Handles the research and reporting of issues related to OMNI. This include analyzing the data and appropriately summarizing the issue(s)
• Handles global, plan, and individual level adjustments and remediation projects
• Leverages advance knowledge of multiple systems and processes to resolve client-related issues
• Acts as a SME for Operations and IT for implementations
• Assist with team trainings, knowledge sharing, SOPs
• Performs root cause analysis and continuously work towards process improvement within the business and amongst our business partners Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts