Posted:None|
Platform:
Work from Office
Full Time
To provide outstanding levels of service primarily by telephone and via email to all our valued customers. Striving to deliver satisfactory resolution in a timely and efficient manner. This is a remote working role. The role reports into the Customer Service Manager.
Candidate should be comfortable working for the UK Timing Shifts.
Whilst no job description will ever completely list all aspects of the role, the following notes give guidance: (All ORN sites of operation within the UK)
- Be confident in dealing with a high volume of calls and email and balance priority.
- Be able to listen and interpret the needs of the customer and respond accordingly, using own initiative to resolve in most circumstances.
- Opening new accounts and taking payments, whilst providing a safe a secure environment which complies with GDRP legislation.
- Take orders and arrange refunds and exchanges.
- Record keeping and ensuring accounts are kept up to date.
- Recommend our products and alternatives with confidence where applicable.
- Being able to follow up and a strong attention to detail.
- Ability to work with various stakeholders at all levels to support customer relations.
- Comfortable using various computer programs (Office 365 / FUSE) and telephone systems (3cx)
- Excellent communication and presentation skills, and a strong understanding of high-level customer service standards and the ORN brand.
- Confident in dealing with complaints and challenging customers whilst understanding our guarantees and terms of sale.
- Be comfortable being managed via a KPI process.
- Work well in a team.
ORN Clothing Private Limited
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Experience: Not specified
2.4 - 3.0 Lacs P.A.
Experience: Not specified
1.5 - 5.0 Lacs P.A.
1.2 - 1.8 Lacs P.A.
indore, madhya pradesh
1.2 - 1.8 Lacs P.A.
sahibzada ajit singh nagar, mohali, punjab
Experience: Not specified
2.4 - 3.0 Lacs P.A.
malad, mumbai, maharashtra
Experience: Not specified
1.5 - 5.0 Lacs P.A.
bangalore city, bengaluru, karnataka
2.16 - 3.0 Lacs P.A.
Experience: Not specified
1.44 - 1.92 Lacs P.A.
allahabad, uttar pradesh
Experience: Not specified
1.44 - 1.92 Lacs P.A.
4.2 - 4.2 Lacs P.A.
