Customer Service Assistant

Company Description

DXN Marketing India Private Limited

Role Description

The Customer Service Executive

Key Responsibilities:

• Provide excellent customer service to customers through phone, email, and chat communications as well as address queries from walk-in customers.

• Exhibit strong verbal and written communication skills in English, maintaining clarity and effectiveness in all customer correspondence.

• Resolve customer issues efficiently, ensuring customer satisfaction and demonstrating proactive problem-solving skills.

• Escalate unresolved or complex matters to the appropriate support level or department as needed for timely resolution.

• Perform follow-up communications with customers to confirm satisfaction and resolution of issues.

• Offer knowledgeable support regarding company products and services, assisting customers in making informed decisions.

• Build and maintain positive relationships with customers through friendly and considerate engagement.

• Maintain accurate registers of inward and outward correspondence in compliance with company procedures.

• Execute additional duties or administrative tasks as assigned by management to support overall team objectives.

Skills Requirements

• Strong verbal and written communication skills in English to effectively interact with customers via phone, email, and chat.

• Proficient in Microsoft Office Suite, including Word and Excel, to handle administrative tasks and correspondence efficiently.

Language Proficiency

• Fluent in English, Tamil, and Hindi

Educational Qualification:

• Bachelor’s degree in Business Management or Administration, Marketing, or related field.

Remuneration:

• Shall commensurate with skills, experience and market trends.

Interested candidates kindly mail your Curriculum Vitae to careersindmi@dxn2u.com