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Customer Service Analyst T3-I

0 - 1 years

2 - 3 Lacs

Gurugram

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

Training Career development Excel Compliance Finance Regulatory compliance Customer Service Analyst Counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure. Supporting the merchant business for EMEA market Providing best in class merchant experience by resolving Financial and Maintenance queries for UK based merchants Perform various AML/KYC checks as per latest regulatory/Compliance directives and requirements Ensuring all performance standards are met viz. business targets, First contact resolution, controls and compliance requirements, etc Liaising with the various affiliation channels to ensure this process runs smoothly (Third parties, Client Managers, Acquisition, Sitel, SRS, Genesis Agreements, etc Utilizing business knowledge to manage large strategic maintenance changes whilst maintaining relationship with SRS and Client Managers. This involves discussing and agreeing timeframes with key internal contacts in order to provide win-win solutions Minimum Qualifications Graduate in any stream Preferred Qualifications MS Excel Knowledge of AML/KYC We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

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AMERICAN EXPRESS
AMERICAN EXPRESS
www.americanexpress.com/

Financial Services

New York NY

10001 Employees

433 Jobs

    Key People

  • Stephen Squeri

    Chairman and Chief Executive Officer

  • Jeffrey C. Campbell

    Chief Financial Officer

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