- Provide 2nd line support globally for F&B Restaurant applications (Simphony and Reporting & Analytics)
- Responsible for the entry, tracking and management of all incoming support calls in MOS and ICCP
- Ensure familiarity with new releases as they become available
- Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
- Assist in training and supporting the MICROS product suites and associated interfaces
- Liaise with subject matter experts in Sustained Engineering, R&D and Cloud Operations
- Work with the customers to ensure that contractual service expectations are exceeded
- Perform other duties as requested or as deemed appropriate by the management
Responsibilities
Duties & Responsibilities
- Provide 2nd line support globally for F&B Restaurant applications (Simphony and Reporting & Analytics)
- Responsible for the entry, tracking and management of all incoming support calls in MOS and ICCP
- Ensure familiarity with new releases as they become available
- Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
- Assist in training and supporting the MICROS product suites and associated interfaces
- Liaise with subject matter experts in Sustained Engineering, R&D and Cloud Operations
- Work with the customers to ensure that contractual service expectations are exceeded
- Perform other duties as requested or as deemed appropriate by the management
Other Requirements
- Willing to work overtime and holidays as requested
- Willing to work with a wide variety of cultures
- Willing to be contactable on an on-call basis after-hours by mobile phone
- Adhere to company standards, policy and procedure
Essential
Knowledge, Skills & Abilities
- Minimum 2-3 yrs experience installing/configuring/supporting/administering F&B Restaurant management software products (RES 3700, 9700, Simphony, eBusiness etc..)
- Minimum two years’ hospitality experience
Or
- Degree in a technical, hospitality or business field
- Knowledge of food and beverage management procedures
- Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint
- Previous experience in supporting alternative hospitality software products
Required
- Previous technical support or help desk experience
- Strong communication skills
- Customer focused attitude
- Knowledge of common help desk and ticketing solutions
- Experience working with cross functional teams
- Great troubleshooting skills
- Familiarity with Operating Systems (2012, 2016, MSSQL, Oracle, and VM Ware)
- Working knowledge of Networks, PCs and troubleshooting installation issues
Qualifications
Career Level - IC2
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
