Customer Service Advisor

Urgently Hiring!!

Walk-In Interview

We are looking for Customer service advisor.

Job type: - Full time / permanent

Qualifications : - Educated to high level , Fluent English.

Location : - BJS Home delivery 6th floor Alpha IT Consultants Pvt. Ltd. Plot ITC 15, IT Park, Sector 67, Sahibzada Ajit Singh Nagar, Punjab 160062

Roles and Responsibilities :

• Manage central email inboxes appropriately and action inbound emails.
• Taking inbound and making outbound calls.
• Adhering to internal and external policies/procedures to ensure delivery process is executed smoothly.
• Maintain system with current information to ensure orders are updated with all communications.
• Ensure requests to supply information to internal and external contacts are completed within the required deadlines.
• Liaise with relevant department to ensure procedure are followed and goods are dispatched.
• Identify the customer's need and respond to them promptly.
• Complete additional ad-hoc tasks as required.

Must have :-

• Customer service experience in a B2C or B2B environment.
• A track record of working towards and achieving KPI's.
• Handling high volume of inbounds and outbound calls as part of team.
• Experience in maintaining the database accurately.
• Maintaining the confidentiality of files in accordance with Data Protection Act and other legal requirement.

Skills and abilities :-

• Good communication skills .
• Listening organizational and accuracy skill.
• Detail consciousness through out the process.
• Ability to work independently and as a team also.
• Numerical and analytical skills.
• Strong IT skills ( Excel ,Word, database and data input, internet/email.

Job Type: Full-time

Benefits:

• Health insurance

Application Question(s):

• Can you speak english fluently?

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person