Customer Service Representative

Role Overview:

We are seeking a Customer Support Executive who can deliver a seamless experience across voice and non-voice channels. This role involves managing inbound and outbound communication, resolving queries, handling bookings, and supporting internal coordination. Ideal for someone who is proactive, detail-oriented, and customer-obsessed.

Customer Support Responsibilities:

• Handle inbound and outbound calls to assist customers with queries and service requests.
• Respond to WhatsApp, chat, and email inquiries professionally and promptly.
• Provide appointment scheduling and booking support.
• Ensure high customer satisfaction by resolving issues effectively.
• Escalate unresolved queries to relevant internal teams when needed.

Administrative Support Responsibilities:

• Update and maintain customer records in CRM/database systems.
• Manage emails and coordinate follow-ups with customers and internal stakeholders.
• Assist customers using Google Maps or similar tools for location-based queries.
• Support general office tasks including documentation and coordination.

Requirements:

• Minimum 1 year of experience in customer service, call center, or a related role.
• Fluent spoken and written English with no MTI (Mother Tongue Influence).
• Strong problem-solving and conflict-resolution abilities.
• Comfortable with tools like CRM software, Google Sheets, email platforms, etc.
• Ability to multitask and work efficiently in a fast-paced office environment.
• Strong attention to detail and a customer-first mindset.
• Open to working from Mohali office and in UK/US rotational shifts.

Preferred Qualifications:

• Experience supporting international customers (especially UK/US clients).
• Familiarity with tools like WhatsApp Business, online booking systems, ticketing platforms.
• Background in medical services, hospitality, or other customer-facing roles.

Job Type: Full-time

Pay: ₹150,000.00 - ₹360,000.00 per year

Benefits:

• Health insurance

Work Location: In person