Customer Service Representative

Company Description

Ezyschooling is a growing platform dedicated to transforming the educational journey for families by simplifying school admissions. Connecting over 12,000 schools with more than 1,000,000 parents, it offers an innovative system to apply to multiple schools through a single, streamlined form. Parents benefit from free one-on-one counseling, AI-powered recommendations, and tools to compare schools for making well-informed decisions. Ezyschooling works to digitize and simplify admissions for K-12 schools, fostering a seamless and stress-free experience for parents and schools alike.

Role Description

This is a full-time, on-site Customer Service Representative role located in New Delhi. The selected candidate will engage directly with parents and customers to address inquiries, provide guidance on educational options, and ensure a seamless admission process. Day-to-day responsibilities include effectively resolving customer queries, ensuring customer satisfaction, providing an excellent customer experience, and maintaining professional communication.

Qualifications

• Proven expertise in Customer Service and Customer Support
• Skills in maintaining and improving Customer Satisfaction and delivering an exceptional Customer Experience
• Strong communication skills and ability to build rapport with customers
• Attention to detail and ability to manage tasks efficiently
• Prior experience in education or admissions services is a plus
• Bachelor’s degree or equivalent qualification is preferred