Customer Sales Executive

Our Culture & Values:

We’d describe our culture as human, friendly, engaging, supportive, agile, and super collaborative. At Kainskep Solutions, our five values underpin everything we do; from how we work, to how we delight and deliver to our customers.

Our values are: - #TeamMember #Ownership #Innovation #Challenge and #Colloboration

What makes a great team? A Diverse Team!

Don’t be put off if you don’t tick all boxes; we know from research that candidates may not apply if they don’t feel they are 100% there yet; the essential experience we need is the ability to engage clients and build strong, effective relationships. If you don’t tick the rest, we would still love to talk. We’re committed to creating a diverse and inclusive. 

About the Role:

We are seeking a motivated and target-driven Customer Sales Executive to join our team. The role involves guiding prospective students through the admission process, addressing their queries, and converting leads into confirmed admissions. This is an exciting opportunity for someone with strong communication skills and a passion for the education sector.

Key Responsibilities:

• Handle and respond to admission-related inquiries via calls, emails, and WhatsApp/online platforms.
• Provide prospective students with accurate and detailed information about university programs, eligibility, fees, scholarships, and the admission process.
• Counsel students to identify their academic goals and recommend suitable courses.
• Maintain and update student lead databases, ensuring proper tracking and timely follow-ups.
• Convert student leads into admissions by effectively communicating value propositions.
• Address queries from students promptly and professionally.
• Coordinate with the admissions and back-end teams for smooth student onboarding.
• Achieve and exceed monthly/quarterly admission and sales targets.
• Represent the university brand positively while ensuring high levels of student satisfaction.

Requirements:

• Bachelor’s degree in any field (preferred: Marketing, Business, or Sales).
• 1–3 years of experience in sales or customer service (experience in education/overseas admissions is a plus).
• Excellent communication and interpersonal skills in English (both written and spoken).
• Ability to manage large volumes of student queries with professionalism and accuracy.
• Strong persuasion, negotiation, and problem-solving skills.
• Target-driven, self-motivated, and proactive personality.

Why Kainskep Solutions?

At Kainskep Solutions, we support many types of flexible working arrangements that allow you to balance your work, your life, and your passions. We offer a great remuneration package with benefits that support a range of lifestyle choices and requirements and the opportunity to participate in Kainskep Solutions' success. Kainskep Solutions is rapidly expanding, and our work environment encourages continuous improvement and career development.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent, and innovate successfully. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.