Customer Retention support-Intern

Company Description

At NowFloats, our mission is to enhance the local online discovery of small and medium businesses (SMBs). We structure information updated by SMBs to ensure they are easily found by consumers searching locally. Our patent-pending 'location-based SEO' process, along with automated SEO and hybrid models incorporating marketing boosters, helps businesses gain online visibility. Additionally, our Relationship Intelligence Agent (RIA) aids businesses in staying connected with customers with minimal manual intervention.

Role Description

This is a full-time on-site role for a Customer Retention Support located in Hyderabad. The Customer Retention Support will focus on ensuring customer satisfaction, maintaining relationships with existing clients, and analyzing customer feedback to improve service delivery. Daily tasks include addressing customer inquiries, resolving retention issues, and engaging in proactive communication to enhance customer loyalty.

Job Responsibilities :-

Customer Renewal:

• Manage and execute the end-to-end renewal process for a portfolio of customers.
• Monitor upcoming renewals, forecast risks/opportunities, and proactively address any issues.
• Collaborate with Sales, Customer Success, and Finance to ensure accurate and timely renewal quotes, contract preparation, and billing alignment.
• Negotiate renewal terms within predefined guidelines to ensure a high renewal rate.

Customer Engagement:

• Develop and execute customer engagement strategies to drive adoption, satisfaction, and retention.
• Conduct regular check-ins, business reviews, or adoption sessions to understand customer goals and align product value.
• Act as the voice of the customer internally by providing feedback to Product, Support, and Marketing teams.

Pay: