Customer Retention Executive

Job Title: Customer Retention Executive

Company: Herbalmax Healthcare Private Limited

Location: Gurugram, India (On-site)

Employment Type: Full-Time
Salary:- 20k-30k

Company Overview

Herbalmax Healthcare Private Limited, based in Gurugram, India, is a leading provider of premium quality wellness products. Our diverse portfolio includes weight loss solutions, natural hair-regain capsules/oils, and dietary supplements for stamina and muscle strength. We are committed to delivering pure, natural, and health-conscious alternatives that suit the fast-paced urban lifestyle. By upholding excellence in both product quality and customer service, we aim to build long-term relationships and positively impact the health of our customers.

Role Overview

We are seeking a Retention Marketing Executive to join our dynamic team. This individual will play a key role in enhancing customer loyalty and lifetime value through strategic retention initiatives. The ideal candidate will leverage market insights, customer behavior data, and collaborative planning to develop and execute effective campaigns that deepen customer engagement and satisfaction.

Key Responsibilities

• Develop and execute customer retention strategies aligned with business goals
• Conduct market research to understand customer preferences, trends, and behaviors
• Design and implement targeted retention marketing campaigns (email, SMS, loyalty programs, etc.)
• Analyze customer data to identify churn risks and opportunities for re-engagement
• Collaborate with sales and marketing teams to ensure messaging consistency and campaign alignment
• Monitor and report on the performance of retention initiatives using KPIs and adjust strategies accordingly
• Maintain updated customer journey maps and propose enhancements for a better customer experience

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or a related field
• Proven experience in sales and marketing, preferably with a focus on customer retention
• Strong analytical skills and a data-driven mindset
• Excellent verbal and written communication skills
• Experience in developing market plans and conducting market research
• Ability to work collaboratively across teams and departments
• Prior experience in the healthcare, wellness, or consumer goods industry is a strong advantage

What We Offer

• Opportunity to be part of a fast-growing wellness brand
• Collaborative work environment with a focus on innovation and growth
• Career development opportunities within the health and wellness industry

How To Apply:- Kindly share your CV on hr@herbalmax.in or you can contact on 7428829747.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Are you comfortable with upto 30k salary?
• How many year of experience do you have in CRM?
• How many year of experience do you have in Clevertap, Klaviyo, Attentive tools?
• Are you comfortable working in an onsite setting?
• We must fill this position urgently. Can you start immediately?

Education:

• Bachelor's (Required)

Experience:

• Retention marketing: 1 year (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person