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Customer Retention Executive

Customer Retention Executive

Tech Mahindra

2 years

2 - 3 Lacs

Malad, Mumbai, Maharashtra

Posted:12 hours ago| Platform: SimplyHired logo

Apply

Skills Required

CRM software Customer service English Computer skills In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle inbound/outbound calls from customers expressing dissatisfaction or intent to cancel.
Listen empathetically and resolve concerns with clarity and professionalism.
Calmly manage irate or upset customers and offer tailored solutions.
Promote relevant services through upselling and cross-selling.
Maintain accurate records of interactions in CRM systems.
Collaborate with internal teams to resolve complex issues.
Meet retention and sales targets.

Skills & Qualifications

Freshers and experienced candidates (0–2 years) are welcome.
Excellent communication skills in English (regional language is a plus).
Strong listening and problem-solving abilities.
Confidence, patience, and a customer-first attitude.
Willingness to work in rotational shifts, including weekends and holidays.
Basic computer knowledge and familiarity with CRM tools (training will be provided).

Perks & Benefits

Competitive salary with performance-based incentives.
Paid training and mentorship for freshers.
Health insurance and wellness programs.
Career growth opportunities and internal promotions.
Fun, inclusive work culture with regular team activities.

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

Health insurance
Provident Fund

Schedule:

Rotational shift
UK shift

Supplemental Pay:

Performance bonus

Work Location: In person

Speak with the employer
+91 8433770464

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