Customer Relationship Specialist – International Voice Process (Admin & Process Support)

• Job Title: Customer Relationship Specialist – International Voice Process (Admin and Process Support)

• Location : Hi-Tech City, Hyderabad, India.

• Job Type: Full-Time, Office Based Only. (No Work from Home)

• Work Timings: 4:00 AM to 1:00 PM IST (Aligned with Australian Time Zone)

• Excellent English communication skills (oral and written).

• Should be in a position to talk to Australian clients.

• Excellent communication and interpersonal skills.

Remote Teams IT Solutions Pvt Ltd, Hyderabad, is the offshore extension of Remote Teams Pty Ltd, Australia. We support multiple Australian businesses by providing high-quality Back Office, Administrative, IT, BPO, and Business Support services.

Client Communication, Administration, Scheduling, Material & Cost Coordination

This role involves speaking directly to Australian clients, handling inbound/outbound calls, managing emails, scheduling jobs, coordinating resources, and ensuring smooth operational workflow.

If you can confidently communicate in English and enjoy a customer-facing administrative role, this position is for you.

Key Responsibilities

• Client Communication & Relationship Handling

• Handle inbound and outbound calls with Australian clients and stakeholders.
• Respond to customer queries professionally via phone, email, and chat.
• Maintain strong client relationships through clear communication and timely follow-ups.
• Share daily updates and reports with clients and management.

• Administrative & Operational Coordination

• Manage booking requests, job orders, and confirmations with clients and suppliers.
• Schedule jobs, allocate workforce, and track availability to meet project timelines.
• Maintain accurate records of bookings, schedules, materials, and costs.
• Coordinate with suppliers for material procurement and with internal teams for job execution.

• Material, Cost & Process Management

• Track material usage and support cost monitoring, budgeting, and estimation.
• Assist in process improvement initiatives and help identify operational bottlenecks.
• Prepare regular operational and management reports.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Commerce, Civil Engineering, or related fields.
• Prior experience in administration, project coordination, scheduling, or client support roles.
• Strong understanding of project management concepts—scheduling, resource allocation, and cost tracking.
• Knowledge of materials/estimations in plumbing, drainage, or roofing services will be an added advantage.