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Customer Relationship Officer For Steel Industry

Customer Relationship Officer For Steel Industry

P.S International HR Consultants

0 - 5 years

2 - 7 Lacs

nagpur

Posted:1 day ago| Platform:

Apply

Skills Required

cro data management customer satisfaction relationship building customer relationship http customer service customer experience customer interaction crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

2.0 Year(s) To 4.0 Year(s)

CTC Salary: 1.80 LPA TO 2.40 LPA

Work Location:

Qualification:Bachelor s in Marketing/Customer Relationship Management Role: Build and maintain strong customer relationships, address complaints, and enhance customer satisfaction. A Customer Relationship Officer (CRO) manages relationships between a company and its clients by addressing concerns, resolving issues, and providing personalized solutions to enhance satisfaction and loyalty. Key responsibilities include handling inquiries via phone, email, ...

Posted On: Job ID: CUSTOMER RELATIONSHIP OFFICER FOR STEEL INDUSTRY NAGPUR MAHARASHTRA Nagpur - Apply JobItUs ATS CUSTOMER RELATIONSHIP OFFICER FOR STEEL INDUSTRY - NAGPUR , MAHARASHTRA

CUSTOMER RELATIONSHIP OFFICER FOR STEEL INDUSTRY - NAGPUR , MAHARASHTRA

Employment Type:

Industry: Steel/Metal/Iron/Non-ferrous

Qualification: B.Com - Marketing; BBA / BMS - Marketing

Qualification:Bachelor s in Marketing/Customer Relationship Management

Role: Build and maintain strong customer relationships, address complaints, and enhance customer satisfaction.

A Customer Relationship Officer (CRO) manages relationships between a company and its clients by addressing concerns, resolving issues, and providing personalized solutions to enhance satisfaction and loyalty . Key responsibilities include handling inquiries via phone, email, and digital platforms; maintaining customer interaction records using CRM systems; collaborating with internal teams to improve customer experience; and identifying opportunities to upsell or cross-sell products and services. Strong communication, problem-solving, and interpersonal skills are crucial for success in this client-facing role.

Key Responsibilities

Customer Interaction:

Serve as the primary point of contact for customers, responding to inquiries and feedback.

Issue Resolution:

Address customer complaints, troubleshoot problems, and provide timely, satisfactory solutions.

Relationship Building:

Cultivate and maintain strong relationships with customers by understanding their needs and providing tailored solutions.

Data Management:

Maintain accurate records of customer interactions, transactions, and feedback using Customer Relationship Management (CRM) systems.

Internal Collaboration:

Work closely with other departments (e.g., sales, customer service) to streamline processes and improve the overall customer experience.

Service Improvement:

Proactively identify opportunities to enhance customer satisfaction and suggest improvements to services and processes.

Product Knowledge:

Stay updated on company policies, products, and services to provide accurate information to customers.

Sales Support:

Identify opportunities for upselling and cross-selling to contribute to revenue growth.

Required Skills

Communication Skills:

Excellent verbal and written communication skills for effective customer interaction.

Problem-Solving:

Strong ability to analyze issues and develop appropriate solutions.

Empathy & Patience:

The ability to understand customer perspectives and remain calm under pressure. The capacity to work effectively with internal teams and stakeholders.

Technical Skills:

Familiarity with CRM systems is often a valuable asset.

Attention to Detail:

Accuracy in record-keeping and customer interaction is crucial. Common Industries

Customer Relationship Officers are employed in various sectors, especially those that prioritize customer interaction, such as: Banking and Finance, Telecommunications, and Retail.

JOB APPLY
http://jobs.vinayakjob.com/ CONTACT DETAILS - Name - MANISHA SAHU Number - 9109993513

Key Skills :

Company Profile

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