Customer relationship officer

Company Description

BankBazaar.com is India's largest fintech co-branded credit card issuer and online platform for free credit scores. With a user base of 58 million registered users, the platform facilitates credit score tracking and offers personal finance content and comparison tools. Backed by global investors like Experian and Amazon, BankBazaar collaborates with leading banks in India to offer a range of co-branded credit cards, driving rapid growth. The company operates offices in Chennai, Bangalore, and Mumbai.

Role Description

This is a full-time, on-site role for a Customer Relationship Officer located in Chennai. The Customer Relationship Officer will be responsible for managing and nurturing business relationships, providing excellent customer service, handling financial queries, and driving sales growth. Daily tasks include communicating effectively with customers, addressing their needs, resolving complaints, and ensuring customer satisfaction. The officer will also assist in cross-selling and upselling bank products and services.

Qualifications

• Business Relationship Management and Finance skills
• Strong Communication and Customer Service skills
• Proficiency in Sales techniques
• Excellent interpersonal skills and a customer-oriented mindset
• Ability to work independently and collaboratively
• Bachelor's degree in Finance, Business Administration, or related field is preferred
• Experience in the banking or financial services industry is a plus