Customer relationship officer

Company Description

Airtel was founded to provide global connectivity and unlock endless opportunities. Our organization embodies a unique blend of energy, innovation, creativity, and dedication, aimed at being limitless. We strive to create impactful solutions for our consumers and have successfully launched 5G services in over 5,000 cities and towns nationwide, reaching 10 million unique customers. With a subscriber base exceeding 574 million as of 2023, we are committed to delivering effective products for a 'Digital India'. Our presence spans almost 96% of the country's population with an extensive distribution network. We are dedicated to creating the ultimate experience for our consumers while maintaining an ecological balance.

Role Description

This is a full-time on-site role for a Customer Relationship Officer located in Dehradun. The Customer Relationship Officer will be responsible for managing customer inquiries, providing excellent customer service, and maintaining business relationships. Daily tasks include attending to customer needs, resolving issues, facilitating communication between customers and the company, and supporting the sales team. The role requires a proactive approach to customer engagement and ensuring customer satisfaction.

Qualifications

• Customer Service and Communication skills
• Business Relationship Management
• Sales skills
• Excellent interpersonal and problem-solving abilities
• Ability to work effectively in a team and on-site
• Bachelor's degree
• Experience in the telecommunications industry is a plus