Customer Relationship Manager

About Us:

At Studio Covers, we create timeless, sustainable home furnishings designed for luxury and comfort. With a legacy spanning decades and collaborations with 500+ high-end residences and 5-star hotels, we are redefining Indian craftsmanship on a global stage.

To uphold our commitment to impeccable service, we are seeking a Customer Relationship Manager to build and nurture long-term relationships with our discerning clientele.

Role Summary:

The Customer Relationship Manager will act as the primary liaison between Studio Covers and its customers, ensuring exceptional service at every touchpoint. This role requires a skilled professional who understands the nuances of luxury home décor and has the ability to create meaningful connections with high-net-worth individuals and design-conscious customers.

You will handle inquiries, guide customers through product selection, and provide tailored recommendations to create an exceptional customer experience.

Key Responsibilities: Customer Engagement & Relationship Building

• Serve as the first point of contact for customer queries through email, WhatsApp, and phone.
• Build and maintain strong relationships with existing and prospective customers.
• Understand customer preferences and requirements to provide personalized product recommendations.
• Anticipate client needs and offer solutions proactively to enhance satisfaction and loyalty.

Sales Support & Guidance

• Assist customers with selecting the right products based on their design preferences, style, and needs.
• Offer design consultancy over calls and chats to guide customers through their purchase journey.
• Work closely with the sales team to ensure customer needs are met and orders are processed efficiently.

After-Sales Support

• Follow up with customers post-purchase to ensure satisfaction and address any issues or feedback.
• Coordinate with internal teams to resolve any product or delivery concerns promptly and professionally.

Customer Feedback & Insights

• Collect and document customer feedback to identify trends and areas for improvement.
• Use customer insights to propose enhancements to products, services, and processes.

Operational Coordination

• Collaborate with the design and production teams to stay updated on product offerings and specifications.
• Maintain accurate customer records, ensuring all interactions and details are documented.

Required Skills & Qualifications:

• Education: Bachelor’s degree from a reputed college in any field.
• Experience: Minimum 2 years of experience in customer service, sales, or a related field, preferably in luxury or design-focused industries.
• Language Skills: Fluency in English and Hindi (both spoken and written).
• Strong interpersonal and communication skills with a customer-first mindset.
• Aesthetic sensibility and an understanding of design and décor trends.
• Ability to build rapport and foster trust with high-profile clients.
• Organizational skills and attention to detail to handle multiple inquiries and tasks effectively.
• Proficiency in MS Office (Word, Excel) and Google Workspace (Docs, Sheets).

Why Join Us?

• Be a Brand Ambassador: Represent a legacy brand known for its commitment to quality and sustainability.
• Creative & Collaborative Culture: Work closely with a passionate team in a dynamic and inspiring environment.
• Career Growth: Opportunity to grow alongside a rapidly evolving luxury brand.
• Customer-Centric Focus: Play a pivotal role in creating memorable experiences for our valued clients.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person