Customer Relationship Manager

Hirji Logipack Pvt. Ltd. is a leading industrial cargo packing company serving various multinational clients in the manufacturing sectior. We are a dynamic, rapidly growing company with manufacturing facility located in Baroda, Gujarat. Website: www.hirjilogipack.com   Require a experienced FEMALE candidate for the following post:   Designation: Customer Relationship Manager   Job Location: Hirji Logipack Pvt. Ltd., Vile Parle (East), Mumbai   Timing: Mon – Sat: 9am to 6.00pm (Lunch Break: 1pm to 2pm)   Job Responsibilities will include: 1.     Building and maintaining strong, positive relationships with clients. 2.     Serve as the primary point of contact for existing client’s enquiries, quotations, order updates and payment 3.     Understand client requirements and coordinate with internal teams (production, accounts, dispatch) to meet their expectations. 4.     Undertake product costing and bill of material (BOM) to prepare quotations and facilitate negotiations 5.     Addressing client concerns and complaints promptly and effectively; share with relevant teams to improve services 6.     Take updates from field sales persons 7.     Proactively get leads and enquiries for upselling or cross-selling products/services to existing as well as new potential customers. 8     Create and maintain report on clients orders and leads/enquiries 9.  Any other support activity as required     Skills Required: - Diploma or Bachelor’s Degree - Excellent communication, negotiation, and interpersonal skills. - 4 to 5 years of experience in client servicing / customer relationship management in an industrial or B2B setting - Willingness to multitask - Strong quantitative skills - Self driven and motivated attitude to support existing work and also contribute new ideas for improvement - Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word)