Customer Relationship Manager

Job Description

The CRM Executive is responsible for maintaining positive relationships with customers, handling post-sales support, resolving client queries, and ensuring customer satisfaction. The role involves coordination with internal teams, managing CRM software, and supporting customer retention initiatives. Key Responsibilities: Manage customer relationships throughout the post-sales process. Follow up with customers for documents, payments, and other formalities. Handle customer queries and resolve complaints in a timely manner. Coordinate with internal teams (sales, accounts, legal, operations) for smooth handovers and issue resolution. Maintain accurate customer records in the CRM system. Send project updates, payment reminders, and notifications to customers. Assist in customer meetings, site visits, and service requests. Track customer satisfaction and gather feedback for service improvement. Prepare regular reports on customer engagement and complaint status. Skills Required: Excellent verbal and written communication skills. Strong interpersonal and coordination skills. Basic understanding of CRM software (Salesforce, Zoho, etc.). Problem-solving attitude and customer-first approach. Organized, detail-oriented, and capable of handling multiple tasks. Qualifications: Any graduate degree (preferred: Business Administration, Marketing, or related). 1–3 years of experience in a customer support or CRM role. Experience in real estate, retail, or services sector is a plus. For further details please call us at 8110022225. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Mogappair West, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you speak english ? Experience: Customer service: 3 years (Preferred) Work Location: In person Speak with the employer +91 8110022225 Application Deadline: 05/07/2025 Expected Start Date: 05/07/2025